Job summary
At FCDO Services, we protect the UK’s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters.
Role
Balancing quality and value is a real skill, and it's one shared by our Commercial team, who make sure we meet the needs of government customers. They're the specialists who shape services with expert insights, win work through expert bid management, and help us reach new customers each day. Now, you’ve got the opportunity to join them.
Understanding customer needs.
Winning exciting bids.
Knowing the impact of your work.
It all matters.
Use all your skills in a fast-paced, commercial environment
When you join us in this important hands-on role you’ll use all your commercial skills of working in a delivery supplier environment as you focus on sales, forecasting, reporting, commercial analytics, governance and risk management. Actively managing information you receive from Relationship and Bid Managers and other senior colleagues, you’ll leverage action to record data that enables accurate reporting. We’ll also expect you to deliver high quality forecasts and annual revenue budgets, and be dedicated to continuous improvement as you implement efficient and effective commercial controls and processes.
Focused on identifying ‘stories’ relating to perceived commercial risk and trends, generating relevant insights and analysis and compelling reports, this is a position where you’ll use all your skills in data management, systems and tools, as well as your expert knowledge of PowerBI, Excel and PowerPoint. Always ready to engage with a diverse range of audiences, you’ll also have a deep understanding of the customer and commercial lifecycle, and be committed to meeting and exceeding our customer’s expectations. With this in mind, we’ll expect you to produce detailed documentation, communicating complex information simply, succinctly and in ways that engage and influence our stakeholders.
Build your career with one of the UK’s most important security organisations
To be a success in this important role you should be an inspirational leader and team player, and possess the motivational skills required to create a dynamic working environment that encourages people to produce their very best work while delivering excellent results and efficiencies. Highly driven, organised, detail oriented, and ready to meet tight deadlines, you should also be highly adaptable and flexible, and capable of responding quickly to changing or conflicting priorities.
When it comes to qualifications, a Degree or Level 6 qualification in Business Management, Finance, Data Analytics or a relevant subject would be desirable, as would hands-on exposure to private sector best practices, efficiency drives, lean working and continuous improvement. A practical understanding of Salesforce’s CRM Analytics and Tableau Cloud would be a plus, and you’ll be at an advantage if you have some experience of product, project and service delivery across a variety of industrial sectors, ideally including construction, estates, logistics and professional services.
Discover the support you need to grow your career further.
But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.
Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk
Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Security Check (SC) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/
To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk
Person specification
- Proven and recent commercial experience covering sales, forecasting, reporting, commercial analytics, pricing and commercial governance and risk management in a delivery supplier environment.
- Demonstrable track record of delivering high quality forecasts and annual budgets.
- Continuous improvement and implementing highly efficient and effective commercial controls and processes.
- Highly proficient in the use of M365 applications and specifically PowerBI, Excel and Powerpoint, demonstrating skills in data management, data systems and tools.
- Deep understanding of the Customer and Commercial lifecycle, managing internal stakeholders action ito meet and exceed customer expectations .
- Formulating accurate, concise, tailored and compelling reports to secure organisational buy-in.
- Proof-checking and production of detailed documentation, translating and communicating complex information simply, succinctly and in a compelling way to engage and influence.
- Team player, equally able to support as lead and influence.
- Engaging, presenting to and influencing diverse audiences, internal and external stakeholders across all levels from junior office to C-suite.
- A motivational and engaging people and performance manager able to create a dynamic environment for your team to deliver excellent results and efficiencies.
- Exceptional written and verbal communication and presentation skills.
- Highly organised, detail oriented, deadline and results driven.
- Adaptable and flexible, able to respond adeptly to changing or conflicting priorities.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Managing a Quality Service
- Communicating and Influencing
Technical skills
We'll assess you against these technical skills during the selection process:
- Deep understanding of the customer and Commercial (revenue) lifecycle, managing internal stakeholders action to meet and exceed customer expectations
- Demonstrable track record of delivering high quality forecasts and annual budgets
- Proven and recent commercial experience covering sales, forecasting, reporting, commercial analytics, pricing and commercial governance and risk management in a delivery supplier environment.
- Continuous improvement and implementing highly efficient and effective commercial controls and processes
- Highly proficient in the use of M365 applications and specifically PowerBI, Excel and Powerpoint, demonstrating skills in data management, data systems and tools.
- Engaging, presenting to and influencing diverse audiences, internal and external stakeholders across all levels from junior office to C-suite (this will predominately be assessed via presentation at interview).
We only ask for evidence of these technical skills on your application form:
- Demonstrable track record of delivering high quality forecasts and annual budgets
- Proven and recent commercial experience covering sales, forecasting, reporting, commercial analytics, pricing and commercial governance and risk management in a delivery supplier environment.
- Continuous improvement and implementing highly efficient and effective commercial controls and processes
- Highly proficient in the use of M365 applications and specifically PowerBI, Excel and Powerpoint, demonstrating skills in data management, data systems and tools.
Benefits
Alongside your salary of £46,224, FCDO Services contributes £13,391 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension
- A leave allowance of 25 days per annum
- 9 days per annum public and privilege days
- Free shuttle bus from central Milton Keynes to Hanslope Park
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
To apply for this role, you will be asked to provide your CV, a personal statement, and provide answers to some job specific/technical skills.
Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.
Your CV should include:
- no personal identifying details
- career history with key responsibilities
Your personal statement should outline your interest in the role.
Candidates will only be sifted on answers provided to the technical/ job specific questions which are outlined in the application form.
Those that are successful will be invited to a Face to Face Interview
At the interview you will be asked a blend of questions on technical/job specific skills and behaviours. You will also be asked to complete a presentation prior to interview
Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Medical
Successful candidates will be expected to have a medical.
Nationality requirements
Open to UK nationals only.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact
Recruitment team
Further information
If you feel your application has not been treated in accordance with the Civil Service Commission Recruitment Principles and you wish to make a complaint, you should contact [email protected] in the first instance. If you are not satisfied with the response you receive from FCDO Services, you can contact the Civil Service Commission. For more information, please visit their website.
Attachments
Candidate pack C5 Commercial Insights & Forecasting Manager with ID 463043 Opens in new window (pdf, 1848kB)
